Ignitia Troubleshooting: My Student is Not Able to Log In
It’s 8 am. Lil’ Billy finishes breakfast and is ready to tackle that English lesson he’s been putting off. He moseys to the computer. Suddenly, from the living room: “Moooom!”
He is not able to log into Ignitia to start his courses. The screen shows “Invalid credentials”.
The good news is that there are three simple steps to follow, none of which should take too long.
The bad news is you may need to reset your password.
A few notes before you get started:
- If your student simply forgot the password, skip to step four.
- Make sure your student is using a laptop or desktop computer instead of a mobile device.
- Check whether your student is trying to log in during an Ignitia Down Day.
1. Clear your cache and cookies and try again.
The recommended browsers for using Ignitia are Chrome and Firefox:
2. Try a different Internet browser.
- If you are not using either Chrome or Firefox, download and use them.
- If you are using Chrome, try Firefox. If you are using Firefox, try Chrome.
3. Check Ignitia Down Days
Your students may be unable to log in simply because it is currently an Ignitia Down Day. At a few key points in the year, Ignitia will be down so that teachers can complete their end-of-the-quarter duties. Here are the dates for the Ignitia Down Days.
4. Submit the Ignitia Password Reset Form
- Students enrolled in Enlightium’s Online Program can submit this form to reset their password. This form will not reset the password for a Parent Portal, the optional account used by parents of students in the Online Program.
- Parents of students enrolled in Enlightium’s Homeschool Program can submit this form to reset their Ignitia password.
- Students in the Sapphire Live Program do not use Ignitia for their core courses. If they are using Ignitia for electives, they can submit this form to reset their Ignitia password.
If you are looking for a curriculum that allows students to work from home with their families, then consider Enlightium Academy. Enlightium is a fully accredited online private Christian school that allows students to work at their own pace with a flexible schedule. Our affordable tuition, individualized curriculum, and simple admissions process maintain the advantages of a homeschool education while also preparing students well for college. Additionally, Enlightium offers record-keeping and has worked with families in all 50 states to meet state requirements. Feel free to call us at 509-319-2288 if you have any questions about transferring to Enlightium Academy.
